Frequently Asked Questions

Backset is the distance from the door edge to the centre of the cylinder hole in the lock. Measure with a ruler from the edge to the cylinder hole centre. Standard values in Estonia: 50, 55, 60 mm for entrance doors and 45 mm for interior doors. The correct backset is critical — otherwise the lock will not fit your door.

PZ is the European cylinder profile (Profilzylinder). Length is measured from the centre to each side, e.g. 30+30 mm = a 60 mm long cylinder. Length must match the door thickness — too short means the lock will not work; too long lowers break-in resistance.

Yes. Add a product to the cart — eligible items show «Installation available +€X». Pick it at the cart step, and our locksmith arrives within 1–2 days. Installation is available in Tallinn and surroundings.

Lukk.ee accepts payments via LHV, Swedbank, SEB, Luminor, Coop, Citadele and Revolut bank links, as well as Visa/Mastercard, Apple/Google Pay. Payments are securely processed by EveryPay (LHV Pank).

In-stock products are packed the same day if ordered before 14:00. Unisend parcel locker delivery takes 1–2 business days. Door-to-door courier — 1–2 business days. Pickup from Priisle tee 4/1, Tallinn — immediately after order confirmation.

Yes, Estonian law gives a 14-day return right. The product must be unused, in original packaging and complete. See full terms on the Returns page.

Yes, all products come with a 2-year manufacturer warranty. Installation work has a separate 2-year warranty. The warranty does not cover damage caused by the Customer.

A standard door lock can be replaced by an experienced DIYer (needed: a screwdriver, a ruler, ~30 minutes). First time — we recommend calling a locksmith (~€35–65), especially for security locks and exclusive cylinders.