Returns

Updated: 2026-05-18

Under § 56 of the Estonian Law of Obligations Act, the Customer may return online-purchased goods within 14 days without giving any reason.

1. Return conditions

• The 14-day period starts from the day of receiving the goods.
• The product must be unused, in original packaging and complete (all keys, documents, mounting parts).
• Return shipping costs are borne by the Customer.

2. How to return

1. Email info@lukk.ee with the order number (LK-...) and the reason for return.
2. We will send return instructions (address, labels).
3. Pack the product carefully and ship it back via Unisend.

3. Refunds

Refunds are issued via the same payment method, no later than 14 days after the returned goods reach us. Initial delivery cost is not refunded if the Customer chose a method more expensive than the cheapest one.

4. Exceptions

The right of withdrawal does not apply to products that are:

• custom-made for the Customer (master-key systems, programmed electronic cylinders);
• already installed or unsealed where reuse is excluded for security/hygiene reasons.

5. Defective goods

If the product received is defective or does not match the order, contact us within 2 days. We will replace the defective item free of charge or refund.